Appointment Information

Configure Appointment Details

Appointments System

The diary for the next block of pre-bookable appointments opens every Tuesday.  If you are looking for a routine appointment you may be able to pre-book this with your preferred clinician.  The receptionist will ask for basic details for what the appointment is in regards to. 

The Practice triages all on the day appointment requests.  Triage is available to book from 8.30 am till 11 am Monday to Friday.  The receptionist will ask for basic details when you call.  This information is required by the clinician.  This helps the receptionist to book the correct clinician. 

There are various alternatives to a GP appointment and the Receptionist can direct you to the most appropriate person. 

We now have onsite the following people:

  • Pharmacist
  • Physiotherapist
  • Mental Health Practitioner

You can also contact the following

  • Eyecare Ayrshire
  • Pharmacy First
  • A & E
  • Minor Injuries Unit
  • Dentist

Which Doctor Should I See?

When you join the practice you will be part of the practice list.  Patients are free to choose which doctor they have a consultation with.  Each of the doctors, however, have particular interests and specialist subjects, and it is often in the best interests of patients to attend the clinics run by the appropriate doctor.

Female doctors and nurses, and male doctors are available each day for consultation. Please state when arranging appointment if you have a preference.

Minor Illness Clinic and Appointments with Nursing Staff

These might be more appropriate for you than an appointment with a doctor. See the Clinics and Services page for details.

Please be prepared to tell the receptionist the reason for your visit so that we can decide which of the nursing staff is best able to help you, and how long should be allocated for your appointment.

Telephone Advice

If your request is to speak to a doctor, the receptionist will either arrange for you to book a telephone consultation, or alternatively, will take your contact telephone number and the doctor will return your call.

As a rule it is not possible to speak to a doctor whilst he is dealing with another patient in his consulting room. 

In the interests of good practice, telephone calls should be pre-arranged and planned.

Video Appointments

NHS Near Me (Attend Anywhere)

This practice offers NHS Near Me video appointments, powered by the Attend Anywhere system. 

NHS Near Me Information

NHS Near Me is a video consulting service which allows patients to attend their appointment from the comfort of their own home or wherever is convenient, using their own computer, smartphone or tablet device.

To use this service you must have a booked video appointment with the practice. 

Click Here (not more than 5 minutes before your appointment) to enter the waiting room for your pre-booked consultation. 

If you are unable to connect please contact the Practice on 01563 522118

The clinician will know you are waiting and will join the call when they are available.

You will need Google chrome or Safari to allow access.

Patient Information Leaflet

Home Visits

Please phone 01563 522118 or call at reception. If at all possible please phone between 8.30am and 10.00am, if you wish a house visit that day.

All requests for home visits are passed to the visiting GP for that day to assesses the level of urgency and plans who is the most appropriate member of the team to make the call.

Home visits are a very important, but very time-consuming, part of the doctors' day - 3 or 4 patients can be seen in the surgery in the time it takes to do one house call. We therefore ask you to request a house call only if you are genuinely unable, because of sickness or injury, to come to the surgery. The doctors are never unwilling to visit patients who are genuinely housebound.

Children and babies can usually be safely brought to one of the emergency surgeries, or can, if necessary, be seen even more quickly after discussing the problem by phone. It is a great help if patients give some details about the nature of the problem when a house visit is being requested, so that we can assess the urgency of the visit.

Please see the link for further information about home visits

Home Visits

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also text to cancel your appointment. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays).

a hand holding a mobile device

SMS Reminders

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

If you wish to opt out of this service please contact the surgery.