Holmhead Medical Practice

Telephone System

All calls are recorded in their entirety for training and monitoring purposes

When you hear the recorded message on the surgery telephone system, this means you are now connected and added to the queuing system which has the capacity to have up to 20 people queing at any one time.  Please stay on the line as your call will be answered as quickly as possible.  If you hear the engaged tone then more than 20 people are waiting in the queue and all lines are busy, please try again later. 

The telephone lines close at 3.30pm for routine calls.  Urgent matters only will be dealt with after 3.30 pm.  

DATA PROTECTION NOTICE: All forms of communication are recorded in your patient file

The Practice will be closed from 12.30 pm on the following dates

Wednesday 2 April

Tuesday 24 June

Wednesday 27 August

Tuesday 18 November

2025

Friday 18th April

Monday 21st April

Monday 5th May

Monday 26th May

Friday 19th September

Monday 22nd September

Thursday 25th December

Friday 26th December

2026

Thursday 1st January

Friday 2nd January

Important Patient Alert: Beware of Scam Calls

We have been made aware of a scam targeting patients registered with local GP practices. A patient reported receiving a phone call with an automated message claiming to be from their GP Practice. The message asked the patient to go online to update their personal details, threatening that failure to do so could result in being removed from the practice list.

The call originated from the number 07448 046 976 and 07788 016 097, which has been identified as a scam number, however, please be aware that other mobile numbers may also be used. 

What You Should Do:

1. Stay Alert: Be cautious of any unsolicited calls, texts, or emails asking for your personal details.
2. Do Not Share Personal Information: GP practices will never ask for sensitive personal information in this manner.
3. Verify Authenticity: If you are unsure about any communication claiming to be from your GP practice, contact us directly using our official phone number or email.
4. Report Suspicious Activity: If you receive a similar call, you should report this to Police Scotland by calling 101. 

Your safety and security are our priority. Please remain vigilant and share this message with others who may be at risk.

If you have any concerns or questions, don’t hesitate to get in touch with our practice team.