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Welcome to Holmhead Medical Practice
PLEASE NOTE: FACE COVERINGS MUST STILL BE WORN IN THE SURGERY
Due to ongoing pressures with Covid positive cases causing isolation and sick leave we are very short of Doctors and staff, therefore we will only be able to deal with EMERGENCIES.
Telephone System
All calls are recorded in their entirety for training and monitoring purposes
When you hear the recorded message on the surgery telephone system, this means you are now connected and added to the queuing system. Please stay on the line as your call will be answered as quickly as possible. If you hear the engaged tone all lines are busy, please try again later. The busiest times for calls is each morning from 8.30 am till 9.30 am and from 2 pm till 3 pm.
Telephone Statistics
| Month | Incoming Calls Answered | Outgoing Calls Made |
| September 2021 | 11,297 | 1,597 |
| October 2021 | 9,527 | 1,836 |
| November 2021 | 10,185 | 1,939 |
| December 2021 | 9,208 | 1,984 |
| January 2022 | 9,082 | 1,768 |
| February 2022 | 7,604 | 1,406 |
| March 2022 | 10,905 | 1,944 |
| April 2022 | 10,051 | 1,544 |
| May 2022 | 10,592 | 1,517 |
DATA PROTECTION NOTICE: All forms of communication are recorded in your patient file
Opening Times
Public Holidays for 2022 / 2023
2022
Friday 15 April
Monday 18 April
Monday 2 May
Friday 3 June
Friday 26th August
Friday 16 September
Monday 19 September
Monday 26 December
Tuesday 27 December
2023
Monday 2 January
Tuesday 3 January
If you require emergency treatment when the surgery is closed please contact NHS 24 on 111.