Telephone Pressures

When you hear the recorded message on the surgery telephone system, this means you are now connected and added to the queuing system.  Please stay on the line as your call will be answered as quickly as possible.  If you hear the engaged tone all lines are busy, please try again later.  The busiest times for calls is each morning from 8.30 am till 9.30 am and from 2 pm till 3 pm.

In the month of September the Reception team

answered 11,297 incoming calls

and made 1,597 outgoing calls. 

URGENT 

Due to ongoing pressures with Covid positive cases causing isolation and sick leave we are very short of Doctors and staff, therefore we will only be able to deal with EMERGENCIES. 

If you query is of an non urgent nature please post a handwritten message through our postbox which is located outside the building.  Please note that these messages will not be looked at the same day and may take up to 5 working days before you get a reply.  If you have a mobile number please let us know and we can text you a reply. 

Thank you for your co-operation and understanding. 

Flu and Covid Boosters

We are only delivering this service to patients who are aged over 80 years old (at 31 March 2022) or who are registered housebound.  All other groups of patients will be contacted by the Mass Vaccination Service and will be done out with the surgery.

If you require a GP urgently when the practice is closed please contact 111.

If you have symptoms of Coronavirus DO NOT come to the surgery, YOU MUST contact 111

Opening Hours

Monday to Friday

8 am - 12.30 pm

1.30 pm - 5.30 pm

Telephone lines are open from

8.30 am - 12.30 pm 

2 pm - 5.30 pm

(Please note that we may record calls made to the practice)

Evening and Weekends

Contact NHS 24 on 111

Communication

Punjabi / Urdu / Arabic are languages spoken by members of the Practice Team.