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Important: Online Prescription Requests from Monday 17th February until Friday 21st 2025
There is a requirement to apply a number of Windows updates to our digital systems which will impact upon their availability.
This will affect the access our Practice Staff have to process online prescription requests for this week. We therefore ask if possible to request your prescription in writing and hand into reception. If you have already placed an order online we will be working on processing these to the best of our ability but we are at the mercey of IT updates.
Thank for your co-operation during these essential updates which ensure the integrity of our servers
Welcome to Holmhead Medical Practice
Telephone System
All calls are recorded in their entirety for training and monitoring purposes
When you hear the recorded message on the surgery telephone system, this means you are now connected and added to the queuing system which has the capacity to have up to 20 people queing at any one time. Please stay on the line as your call will be answered as quickly as possible. If you hear the engaged tone then more than 20 people are waiting in the queue and all lines are busy, please try again later.
The telephone lines close at 3.30pm for routine calls. Urgent matters only will be dealt with after 3.30 pm.
DATA PROTECTION NOTICE: All forms of communication are recorded in your patient file
Practice Closures for Staff Training
The Practice will be closed from 12.30 pm on the following dates
Wednesday 29 January 2025
Thursday 27 February
Tuesday 24 June
Wednesday 27 August
Tuesday 18 November
Public Holidays
2025
Friday 18th April
Monday 21st April
Monday 5th May
Monday 26th May
Friday 19th September
Monday 22nd September
Thursday 25th December
Friday 26th December
2026
Thursday 1st January
Friday 2nd January
CAUTION
Important Patient Alert: Beware of Scam Calls
We have been made aware of a scam targeting patients registered with local GP practices. A patient reported receiving a phone call with an automated message claiming to be from their GP Practice. The message asked the patient to go online to update their personal details, threatening that failure to do so could result in being removed from the practice list.
The call originated from the number 07448 046 976 and 07788 016 097, which has been identified as a scam number, however, please be aware that other mobile numbers may also be used.
What You Should Do:
- Stay Alert: Be cautious of any unsolicited calls, texts, or emails asking for your personal details.
- Do Not Share Personal Information: GP practices will never ask for sensitive personal information in this manner.
- Verify Authenticity: If you are unsure about any communication claiming to be from your GP practice, contact us directly using our official phone number or email.
- Report Suspicious Activity: If you receive a similar call, you should report this to Police Scotland by calling 101.
Your safety and security are our priority. Please remain vigilant and share this message with others who may be at risk.
If you have any concerns or questions, don’t hesitate to get in touch with our practice team.
