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Health Charities

Macmillan Cancer

Macmillan Cancer Support
One in three of us will get cancer and it’s the toughest thing most of us will ever face. If you’ve been diagnosed with cancer, or a loved one has, you’ll want a team of people in your corner supporting you every step of the way. Macmillan provide practical, medical and financial support and push for better cancer care.

Marie Curie Cancer Care

Marie Curie Cancer Care is a UK charity dedicated to the care of people with terminal cancer and other illnesses. Over the financial year 2010/11, we reached a total of 31,799 patients

Youth Health Talk

YouthHealthTalk
Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. The website feature real-life accounts of issues such as effect on work and education, social life and relationships, consulting health professionals and treatment.

 

 
 
ZERO
 
 
     TOLERANCE
 
 

The Practice embraces The Scottish Government's published policy for handling unacceptable actions and behaviour.  We recognise that the vast majority of interactions that we have with people are positive and productive for all parties.

However, occasionally the behaviour of some individuals we have dealings with make it impossible for us to continue any constructive engagement.  These can be categorised as aggressive or abusive behaviour, unreasonable demands and unreasonable persistence.  When any of these arise we have to consider taking steps to protect our staff and to ensure that our ability to work effectively is not undermined.

The practice considers aggressive or abusive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.

Unreasonable demands - where unreasonable requests or conditions are placed on the Practice which dilutes our ability to provide a service for other patients.

Unreasonable persistence - making repeated requests on the same or similar issue which results in disrupting our ability to fulfil our functions as a medical practice.

If any of the above categories are breached the practice will request the removal of the patient from the practice list (this might include children of these patients if they are under 16 years of age).

The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.

All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.

 
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