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Health Charities

Macmillan Cancer

Macmillan Cancer Support
One in three of us will get cancer and it’s the toughest thing most of us will ever face. If you’ve been diagnosed with cancer, or a loved one has, you’ll want a team of people in your corner supporting you every step of the way. Macmillan provide practical, medical and financial support and push for better cancer care.

Marie Curie Cancer Care

Marie Curie Cancer Care is a UK charity dedicated to the care of people with terminal cancer and other illnesses. Over the financial year 2010/11, we reached a total of 31,799 patients

Youth Health Talk

YouthHealthTalk
Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. The website feature real-life accounts of issues such as effect on work and education, social life and relationships, consulting health professionals and treatment.

Patients' Charter

WHAT YOU SHOULD REASONABLY EXPECT FROM OUR PRACTICE

  • You will be treated as a partner in the care and attention you receive. Being a partner means that we have responsibilities to each other. Help us to help you.
  • You will be treated as an individual and will be given courtesy and respect at all times, irrespective of your ethnic origin, religious belief, personal attributes or the nature of your health problems.
  • Staff will maintain your right to privacy.
  • When hospital reports and results become available you have a right to a full explanation of your illness or any tests carried out.
  • Staff will identify themselves and their role within the Practice on request.
  • We will strive to ensure that you are seen within a reasonable time. Where this is not possible you will receive an explanation for the delay on request.
  • If you need a repeat prescription, one will be provided within 48 working hours of your request excluding weekends.
  • If your problem is urgent you will be able to access a health professional within 24 hours.
  • If you request a home visit or out-of-hours house call the doctor or his qualified assistant will make the decision whether to give advice over the telephone or visit. Lack of transport in itself is not a reason for a home visit.
  • We will answer the telephone promptly.
  • If you have any complaints or concerns relating to the Practice, its' staff or the services offered, contact the Doctors or Practice Manager who will provide a timely response to them.

 


 

WHAT YOUR DOCTOR AND THE PRACTICE STAFF SHOULD REASONABLY EXPECT FROM YOU.

  • We ask that you treat the doctors and the Practice staff with the same courtesy and respect at all times.
  • The doctors have instructed the receptionists to ask certain questions so that they may deal with your request in accordance with practice policy.
  • You must tell us if you do not understand the explanations given by doctors. Please follow the doctor's advice and take the full course of any medicine, which may be prescribed.
  • Please let us know if you change any of your personal details or your address.
  • If you cannot keep an appointment, please let us know as soon as possible - this may enable someone else to be seen. Please try to arrive on time. If we are running late please do not blame the receptionist.
  • Please order repeat prescriptions in advance. Do not expect a prescription every time you see your doctor - they are often not necessary.
  • Accept any invitations for screening issued by the Practice or Health Authority. Make sure your child is vaccinated and immunised.
  • Before seeking a home visit, think seriously whether it is necessary. When requesting a visit please contact the surgery by 11.00 am unless a genuine emergency arises later.
  • Out of hours visits should only be requested in an emergency, not for minor illnesses which can wait until the next morning.
  • Please avoid calling the Practice during the peak morning period for non-urgent matters.
  • Please read the Practice booklet. This will help you to get the best out of the service we offer.
 
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